Please select your problem from the list below. If you can't find the answer for your error or problem, please contact support@lansweeper.com
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Download Lansweeper documentation for configuration and best practices.
http://www.lansweeper.com/documentation.pdf
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Error: Scanning Access denied
Follow this guide to fix access denied errors.
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Computer is online but firewalled.
This computer responds to Ping requests but not to WMI queries, please follow this RPC unavailable guide.
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Computer is offline or firewalled.
This computer does not respond to Ping requests but not to WMI queries, please follow this RPC unavailable guide.
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Error: WMI service is disabled on this machine.
Start "services.msc" on the target computer, locate service Windows Management Instrumentation, make sure it is set to Automatic and Started.
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Error: Computer name [Computer name] does not resolve to an IP address.
This computer DNS settings are incorrect, please follow the DNS guide on this page.
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SSH Error : Could not connect to SSH with credentials [credential name]
Please check if the SSH user has administrative privileges on the Linux computer that you are trying to scan.
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Error: Cannot connect to SSH server.
This computer is detected as a Linux/Mac host but port 22 is not open in the firewall or SSH is not installed.
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Vmware Error: Could not scan VMware with credentials [credential name]
Please check if the Vmware user has administrative privileges on the vmware host that you are trying to scan.
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Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED)
This WMI scanning error is caused by a bad network connection or by a third party firewall filtering traffic.
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The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))
This WMI scanning error is caused by a bad network connection or a WMI query time-out.
