ManageEngine ServiceDesk Plus Integration

Speed ticket resolution and streamline service desk workflows with access to Lansweeper data within ServiceDesk Plus

Gartner forecasts a 6.8% increase in global IT expenditures for 2024, highlighting the growing importance of integrating technology with business operations. The recent partnership between Manage Engine and Lansweeper brings together two industry-leading platforms to offer a robust, integrated solution that streamlines IT asset management and service desk operations, ensuring optimal resource use, cost control, and risk mitigation.

Through the integration, Lansweeper’s rich asset data can be synched with ServiceDesk Plus at the press of a button, providing technicians rapid access to detailed IT asset information, right within ServiceDesk Plus. Users can search Lansweeper’s database for specific assets, and even pull in vulnerability insights to accelerate issue resolution. This seamless integration reduces the need for switching between platforms, saving time and improving workflow efficiency.