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Lansweeper for IT Service Management (ITSM)
IT Service Management

Empower IT Service Management with Intelligent Asset Data

Lansweeper empowers IT teams with complete, accurate IT asset data to drive faster issue resolution, proactive management, and reduced manual effort.

  • Proactive Service Management
    Anticipate and address issues before they impact business operations.
  • Rapid Issue Resolution
    Resolve issues faster and more effectively with complete and accurate IT asset data.
  • Reduced Manual Effort
    Free up resources by automating discovery and inventory tasks, saving time and money.

IT Data Discovery Gaps, detecting rogue devices on network
ITSM Challenges

Gaps in ITSM Discovery

Many ITSM tools provide only basic discovery, offering minimal asset data and leaving critical gaps in visibility. Without comprehensive asset intelligence, IT professionals struggle to manage IT services effectively and make informed decisions.

Close the Gaps with Robust Asset Discovery

Close the Gaps with Robust Asset Discovery

Lansweeper empowers IT teams by providing real-time, accurate insights on all assets, including IT, IoT, OT, and public cloud. This comprehensive Asset Discovery improves CMDB data quality, enabling more efficient management of IT services and ensuring teams have the accurate data they need to drive agile decision-making and proactive service delivery.

Deliver Confident Automated Services

Deliver Confident, Automated Services

Automate and streamline IT Service Management tasks and focus on strategic work that drives business value.

  • Automate system updates, incident and ticket management, and service requests to optimize resources.
  • Improve efficiency through process automation and do away with spreadsheets and time-consuming manual tasks.
  • Enhance decision-making with actionable insights, enabling quicker and more informed responses to IT service needs.

Personalized Service Delivery for Enhanced Efficiency

Personalized Service Delivery for Enhanced Efficiency

Lansweeper provides the insights needed for proactive, personalized, and efficient IT management.

  • Predict failures and needed upgrades by monitoring performance and usage. Prevent breaches by identifying and fixing vulnerabilities.
  • Customize support to enhance efficiency and satisfaction, and create user-friendly portals using real-time asset data.
  • Streamline device lifecycle management from deployment to end of life.

Expand the Impact of ITSM with Intelligence

Expand the Impact of ITSM with Intelligence

Extend your ITSM capabilities beyond IT and drive better decision-making.

  • Automate the discovery of hard-to-track assets like IoT devices and shadow IT, reducing human error.
  • Streamline onboarding, downtime management, and company-wide changes to improve service delivery.
  • Improve compliance, optimize workflows with complete visibility and data insights.

Lansweeper ITSM Integrations
Integrations

Seamless Integration with Leading ITSM Solutions

Lansweeper integrates effortlessly into your existing workflows, supporting many IT environments. With minimal setup, you can quickly leverage its powerful asset discovery and management features to enhance IT operations and decision-making.

Our integration with trusted platforms like Atlassian ensures added value. The Lansweeper App for Jira Service Management Assets provides a streamlined way to synchronize asset data directly into JSM, keeping your inventory up-to-date.

  • What is IT Service Management (ITSM)? +

    IT Service Management (ITSM) refers to designing, delivering, managing, and improving an organization’s IT services to its users. It encompasses a range of activities, policies, and processes to optimize the end-to-end management of IT services, ensuring they align with business needs.

  • Why is IT Service Management important? +

    ITSM is crucial because it helps organizations streamline their IT processes, improve service delivery, reduce operational costs, and enhance user satisfaction. By standardizing IT operations, ITSM enables better resource management, faster incident resolution, and a more proactive approach to addressing business needs.

  • How does efficient ITSM impact overall business performance? +

    Efficient ITSM improves the reliability and availability of IT services, supporting business continuity and minimizing disruptions. This directly contributes to a better user experience, higher employee productivity, and a more robust bottom line for the organization.

  • How does Lansweeper simplify ITSM for enterprise organizations? +

    Lansweeper provides automated, comprehensive asset discovery and management, eliminating manual inventory tasks and reducing errors. Its real-time insights into IT assets streamline ITSM processes, making tracking and managing assets across the enterprise easier.

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