Managing software assets across an organization has become an increasingly complex challenge for IT departments. As companies grow and embrace more technology, IT teams struggle to maintain visibility into their software assets, leaving them vulnerable to security breaches, non-compliance, and inefficiencies in resolving software-related issues.
In this article, we will explore the common challenges faced by IT teams when managing software across their networks, and how the Lansweeper integration with Jira Service Management (JSM) offers a solution to these challenges.
By improving governance, streamlining asset management, and enhancing the productivity of service desk agents, the Lansweeper App for Jira Service Management (JSM) enables IT teams to take control of their software assets and improve overall service quality.
The Challenges of Managing Software Assets
It may sound obvious, but you can’t manage or protect what you don’t know you have. Unfortunately, one of the key pain points for IT departments today is the lack of visibility into software assets. It’s estimated that nearly 80% of enterprises face growing visibility gaps in their cloud infrastructure, while 75% encounter similar challenges with their end-user devices and IoT initiatives.
As companies grow and employees use an ever-expanding number of applications, keeping track of what’s installed on each device becomes increasingly difficult. This limited visibility often leads to several issues:
- Non-compliance: Without accurate tracking of software installations and license usage, organizations can fall out of compliance with software vendors, resulting in costly steep fines.
- Security risks: Unmonitored and outdated software can expose the network to vulnerabilities and malware.
- Inefficient troubleshooting: Diagnosing and resolving software issues on end-user machines is challenging when IT teams lack a clear view of what’s installed on a device. Leading to downtime and lost productivity.
- Overspending: Without a clear understanding of software usage across the organization, you may be paying for unneeded software licenses or unused software.
What’s needed is a centralized, real-time view of all software assets across the network. A solution that not only provides detailed insights into installed software but also integrates seamlessly into existing IT management workflows is essential for effective software governance and asset management.
Enhancing Jira Service Management with Asset Discovery
The Lansweeper App for Jira Service Management provides IT teams with an automated software catalog and complete visibility into all software assets. With a complete and accurate software catalog, troubleshooting becomes fast and efficient, increasing productivity and lowering cost and risk.
Lansweeper is a powerful IT asset management platform that automatically discovers devices and software installed across an organization’s network. When combined with Jira Service Management, it creates a robust system for tracking and managing software assets, providing service desk agents with the data they need to resolve issues faster and more effectively.
Improved Governance and Compliance
The Lansweeper integration allows organizations to automatically generate a comprehensive software catalog, tracking every installed application across the network. With this enhanced visibility, IT teams can:
- Simplify compliance: Easily track license usage and compare it to what’s been purchased, ensuring the organization remains compliant with vendor agreements and avoiding potential fines during audits.
- Detect unauthorized software: A software catalog helps identify unapproved applications installed by users, ensuring that only authorized software is running on company devices.
- Track and manage software usage: By analyzing software usage, IT teams can make informed decisions about renewing or canceling licenses to optimize spend.
Streamlined Asset Management and Risk Mitigation
By integrating Lansweeper with Jira Service Management, IT teams gain a real-time, centralized view of their software assets, making it easier to manage them throughout their lifecycle. The automated catalog provides critical details about each software asset, such as the version, installation date, and location on the network. This real-time visibility helps teams:
- Proactively mitigate risks: The solution flags outdated or vulnerable software automatically, so IT teams can take immediate action to update or replace it before it becomes a security risk.
- Simplify audits: With all software asset data in one place, audits are fast and easy. IT teams can quickly generate reports to demonstrate compliance and justify their software inventory.
- Streamline updates and decommissioning: With a clear view of what software is installed and where, updating software or decommissioning unused applications is a breeze.
Enhanced Troubleshooting and Issue Identification
The Lansweeper integration provides agents with instant access to detailed software information for any device they are troubleshooting, right from within Jira Service Management. This enhanced visibility allows agents to:
- Identify software-related issues faster: Agents can immediately see the version and status of installed applications, helping them diagnose and resolve issues more quickly.
- Reduce downtime: Faster troubleshooting means less downtime for end users, improving overall productivity and satisfaction.
- Provide more informed support: With access to real-time data on installed software, agents can offer more accurate advice and support, resolving issues on the first contact more often.
Increased Service Desk Productivity
Instead of spending time manually searching for software information or asking users to provide details, service desk agents gain real-time access to all relevant data in one place – accelerating issue resolution and freeing up time to focus on more complex tasks. As a result, ticket backlogs disappear and service quality improves.
By automating asset discovery and tracking, Lansweeper’s App for JSM reduces the administrative burden on IT teams, as well, allowing them to focus on more strategic initiatives rather than spending time tracking software installations and usage manually.
Take Control of Software Asset Management
As the enterprise software estate continues to expand, maintaining visibility and control over software assets is more important than ever. The Lansweeper App for Jira Service Management offers a powerful solution, automating asset discovery and providing the visibility necessary to ensure compliance, streamline asset management, and resolve issues faster.
Learn more about how your organization can leverage the Lansweeper + Jira Service Management integration to build and maintain a complete and accurate software catalog to enhance service management. Get started today.
Lansweeper + Jira Service Management
An integration delivering precise and comprehensive technology asset intelligence, ensuring seamless activation and management of your IT environment
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