Onboarding processes can make or break an employee’s experience with an organization. Unfortunately, according to Gallup, only 12% of employees say their companies do a great job with onboarding. That means 88% of new employees are dissatisfied with the onboarding process!
What’s more, if offboarding employees isn’t handled properly, companies can be exposed to risk – 76% of IT leaders surveyed say offboarding is a significant security risk.
Human Resources (HR) and IT departments must collaborate seamlessly, to ensure that new employees are set up for success from day one, and that employees leaving the organization are properly transitioned without security risks.
The Lansweeper App for Jira Service Management (JSM) addresses this challenge, assisting with the ITSM change management process and enabling HR teams to benefit from complete and accurate technology asset data across the workforce.
By incorporating Lansweeper’s inventory data and HR onboarding/offboarding processes into JSM, organizations can take a unified approach, where IT and HR services operate cohesively. This approach ensures that HR and IT resources are synchronized, reducing errors, improving compliance, and enhancing the employee experience.
In this blog post, we examine the benefits that Lansweeper’s integration with JSM brings to the employee onboarding/offboarding processes, delivering value that can be realized across an organization.
Why Unify Onboarding/OffboardingUnified Onboarding and Offboarding Processes
Onboarding and offboarding are critical touchpoints in an employee’s lifecycle. An effective onboarding process ensures that new hires have access to all necessary tools, applications, and IT resources they need to be successful in their jobs.
However, in traditional onboarding and offboarding scenarios, HR and IT teams often work in silos, leading to miscommunication and delays. For example, an IT team may not be immediately informed when a new hire starts or when an employee leaves, causing delays in granting or revoking access.
Consider a scenario where a new hire joins the company. The HR team initiates the onboarding process, but IT services are delayed due to a lack of communication between departments. The result? The employee’s first few days might be spent waiting for access to essential systems, which could hinder their productivity and impact their first impression of the organization.
According to a study by Glassdoor, organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%. A seamless onboarding process means employees can hit the ground running, with access to the necessary tools and systems from day one, fostering a sense of empowerment and engagement.
Security at Stake
Onboarding isn’t the only HR activity that relies heavily on IT; a secure and well-managed offboarding process guarantees that sensitive information is secure, and user access is revoked in a timely manner.
Offboarding employees without a proper process can pose significant security risks to an organization. When access rights, credentials, and permissions are not promptly revoked, former employees may retain access to sensitive systems and data. This lingering access can lead to data breaches, intellectual property theft, or unauthorized sharing of confidential information, intentionally or unintentionally.
Deactivating all accounts and access immediately upon an employee’s departure is crucial to protecting company assets.
Say a former employee of a tech company who retains access to the company’s internal systems after their departure due to an oversight in the offboarding process. Continued access to sensitive data – intellectual property or customer information, for example – could result in data theft or even a security breach.
Unfortunately, effective offboarding can be challenging because of disjointed systems, miscommunication between departments, and inaccurate data. A comprehensive and automated offboarding process is needed to enhance collaboration between HR and IT, while supporting compliance efforts and helping to keep company data secure.
The Power of Lansweeper and Jira Service Management Integration
The integration between Lansweeper and JSM doesn’t just streamline onboarding and offboarding processes – it elevates them – making Lansweeper’s rich, accurate IT asset data instantly available within JSM at all times.
While the integration has been available for over a year, our second version of Lansweeper app for JSM – available on Atlassian Cloud – enables organizations to leverage even more advanced capabilities.
Lansweeper’s discovery data will synchronize with Atlassian Assets (formerly called Insight), Jira’s Configuration Management Database (CMDB) solution. This CMDB integration enables organizations to maintain a complete and up-to-date inventory of IT assets, which is crucial for automating HR and IT workflows.
Now, when an employee leaves your organization, you can leverage the Lansweeper and JSM integration to automate the offboarding process by cross-referencing the assets used by the departing employee. The app will automatically trigger actions such as revoking access to corporate applications, retrieving hardware, and ensuring no sensitive data remains accessible, reducing manual effort and minimizing the risk of errors.
The integration also improves communication between HR and IT departments. By having a unified platform where both teams can access the same data, it becomes easier to track the status of onboarding or offboarding processes. This fosters better collaboration between departments and ensures that all necessary steps are completed without any delays.
With added visibility into hardware, software, and user access, compliance audits are straightforward, and you can quickly identify and address any vulnerabilities, keeping your organization – and its data – secure at all times.
A Unified Approach to HR and IT
The release of version 2 of the Lansweeper App for Jira Service Management provides powerful updates for automating HR and IT workflows. As businesses continue to evolve, this integration will be essential for managing the growing complexity of IT environments while maintaining a focus on the employee experience.
Don’t miss out on the benefits of this powerful integration. Start exploring how Lansweeper and JSM can revolutionize your onboarding and offboarding processes today.
Lansweeper + Jira Service Management
An integration delivering precise and comprehensive technology asset intelligence, ensuring seamless activation and and management of your IT environment
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