In 2024, IT spending is poised for significant shifts, with Gartner forecasting a 6.8% increase in global IT expenditures. This growth highlights the deepening of technology integration into business operations, making IT asset management (ITAM) and IT service management (ITSM) more critical than ever. ITAM and ITSM provide a strategic framework for managing IT resources and services, ensuring they are used efficiently while also helping control costs and mitigate risks.
As IT budgets expand, effective ITAM and ITSM strategies will be essential for achieving cost savings and operational efficiencies. A recent partnership between ManageEngine and Lansweeper brings together two powerful platforms to deliver a robust, integrated solution that streamlines IT asset management and service desk operations, offering a comprehensive approach to managing the entire IT lifecycle.
Integration Enables Unified Approach
ManageEngine, a key brand under Zoho Corporation, specializes in developing comprehensive ITAM products across various domains. The company offers a wide range of tools designed to manage enterprise IT operations – from network management and IT service management (ITSM), to endpoint management and security – all tailored to address the needs of workforce, workplace, and workload management.
A leading asset management solution known for scanning and inventorying IT assets across networks, Lansweeper provides detailed insights into hardware, software, and vulnerabilities, helping organizations maintain accurate asset records and ensure compliance with IT policies.
The integration between ManageEngine’s ServiceDesk Plus ITSM solution and Lansweeper significantly enhances the capabilities of both platforms, synching rich and detailed Lansweeper data with service desk functionality.
Accelerating Access to Critical Data
The first phase of the partnership focuses on integrating the request module within ServiceDesk Plus with Lansweeper’s asset discovery capabilities.
When a ticket is generated, especially those related to facilities or IT issues, they can quickly view associated assets directly within the ServiceDesk Plus interface using a widget loaded on the right-hand side of the ServiceDesk Plus screen. The widget shows a small Lansweeper logo, confirming the platform is connected. This enables technicians to view asset information related to the ticket at hand.
“Technicians can now access Lansweeper’s detailed asset information directly from the request module,” said Rahul Pakhare, ServiceDesk Plus Product Manager at ManageEngine.
If a technician needs to search for an asset that is not automatically associated with a ticket, they can manually search Lansweeper’s database directly from ServiceDesk Plus. They can tailor the search using various parameters, such as IP address, MAC address, asset name, or asset type.
Once the relevant asset is located, it can be associated with the ticket, or the technician can opt to take further actions, such as initiating a remote session or reviewing detailed asset insights directly from Lansweeper.
Risk Insights Speed Issue Resolution
One of the unique features of the integration is the ability to pull vulnerability reports directly from Lansweeper and display them within ServiceDesk Plus. The reports show whether an asset has recently been scanned and if any software vulnerabilities have been detected.
“Lansweeper arms technicians with critical information that can influence how they address an issue,” Pakhare said. “This capability is beneficial for high-priority assets or systems when time is of the essence.”
The integration also supports the historical tracking of assets by linking past tickets associated with the same asset, which allows technicians to view the history of incidents, changes, or issues related to a specific asset.
“The valuable context Lansweeper provides simplifies troubleshooting and informs decision-making,” Pakhare said.
Thanks to the integration, toggling between screens is a thing of the past—IT teams can now access all necessary information within a single platform, saving valuable time and effort.
“The integration between the two platforms enables our mutual clients to continue using their preferred asset management tools without disruption,” Pakhare said. „We don’t force our customers to abandon their existing solutions. Instead, we offer integrations. It’s all part of ManageEngine’s commitment to flexibility and customer satisfaction.”
Looking Ahead
Pakhare and his team plan to expand the integration functionality between ManageEngine and Lansweeper during phase two of the project. One anticipated development is the synchronization between Lansweeper’s asset database and ServiceDesk Plus’s configuration management database (CMDB).
“Synching assets between Lansweeper and ServiceDesk Plus will eliminate the need for manual data entry, reducing the risk of discrepancies between the databases,” Pakhare said. “Our customers will benefit from a more streamlined workflow and improved data accuracy.”
Further integration possibilities include linking the asset data with change management workflows within ServiceDesk Plus, which would enable change managers to assess the impact of proposed changes based on the criticality of the affected assets, improving the decision-making process around change approvals and scheduling.
A Flexible, Scalable ITSM Solution
Lansweeper’s partnership with ManageEngine enhances operational efficiency and meets the evolving needs of IT professionals with a flexible, scalable solution. As the integration continues to evolve, it’s poised to deliver even greater value, helping organizations optimize their IT operations and improve overall productivity.
Read more about the integration, or try it for yourself below.
Lansweeper + ManageEngine ServiceDesk Plus Integration
Speed ticket resolution and streamline service desk workflows with access to Lansweeper data within ServiceDesk Plus.
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