Introduction to the Lansweeper Helpdesk & Ticketing Capabilities

Join us for an in-depth webinar about the Lansweeper Helpdesk & Ticketing System. You’ll learn about:

• Overview of the Lansweeper Helpdesk Interface
• General Ticket Overview & Individual Ticket Details
• Submitting a Ticket as an End User
• How to configure the Lansweeper Helpdesk
• How to set up Ticket Types & Agent Teams
• Configuring the Helpdesk Email Settings
• Setting up Helpdesk User Access and Agent Roles
• Using the Lansweeper Knowledgebase

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