Get a list of the percentages of tickets that have come into the helpdesk, based on the type of the ticket and the month/year. Get an overview of which issues are most common in your helpdesk so you can indicate where the points of interest are for future improvements in the infrastructure.
Helpdesk Count of Tickets per Type and Month Query
Select Top 1000000 DatePart(yyyy, htblticket.date) As Year,
DatePart(mm, htblticket.date) As Month,
'../helpdesk/icons/' + htbltickettypes.icon As icon,
htbltickettypes.typename As Type,
Count(htblticket.ticketid) As TicketCount,
Cast((Count(htblticket.ticketid) / Cast(TicketCount.Amount As decimal) *
100) As decimal(10,2)) As [Type%]
From htblticket
Inner Join htbltickettypes On htbltickettypes.tickettypeid =
htblticket.tickettypeid
Inner Join (Select DatePart(yyyy, htblticket.date) As Year,
DatePart(mm, htblticket.date) As Month,
Count(htblticket.ticketid) As Amount
From htblticket
Where htblticket.spam <> 'True'
Group By DatePart(yyyy, htblticket.date),
DatePart(mm, htblticket.date)) As TicketCount On TicketCount.Year =
DatePart(yyyy, htblticket.date) And TicketCount.Month = DatePart(mm,
htblticket.date)
Where htblticket.spam <> 'True'
Group By DatePart(yyyy, htblticket.date),
DatePart(mm, htblticket.date),
htbltickettypes.typename,
htbltickettypes.icon,
TicketCount.Amount
Order By Year Desc,
Month Desc,
Type
