Krome Scales MSP Services with Lansweeper’s Multi-Site Management and IT Asset Visibility
Krome, a managed IT service provider with their headquarters based in Surrey, UK, has been delivering top-tier technical expertise to clients for over 15 years. Known for prioritizing technical capability over traditional sales, Krome has seen significant growth, with over 130 full-time employees, 80% of whom are technical experts.
Krome’s commitment to excellence led them to partner with Lansweeper for IT asset discovery and inventory management. Leveraging Lansweeper, Krome has transformed its IT asset management processes, accelerated client onboarding, and enhanced overall service efficiency. Ultimately, this has enabled them to scale their MSP business and deliver faster, data-driven services.
Moving Beyond Spreadsheets
Before implementing Lansweeper, Krome faced significant challenges managing IT assets across their expanding client base.
“We were relying heavily on spreadsheets and Word documents, which quickly became outdated and tiresome to manage,” said Leigh Collins, Head of Managed Services at Krome. This manual approach made it difficult to maintain accurate asset records and hindered their ability to deliver efficient managed services.
“We needed a more robust, automated solution that could provide real-time, accurate data on IT assets and help us streamline the onboarding process for new clients,” Leigh explained.
With Lansweeper, Krome quickly found a solution. “We are committed to delivering the highest level of technical expertise in everything we do. “We only recommend products to our customers that we use, support in-house, and are fully confident in”, said Dee Mager, Marketing Director at Krome. “We do not take any products to our customers that we don’t use and support in-house, or that we aren’t 100% competent in.”
Krome implemented Lansweeper in mid-2023, initially deploying it internally before extending it to managed service clients, and eventually, to non-managed service clients. The ease of deployment and fast time-to-value enabled them to manage over 20 customers within just a few weeks.
Complete and Accurate Data for Rapid Client Onboarding
Before Lansweeper, client onboarding was a time-consuming process, often taking several days. With Lansweeper, Krome is able to gather and update asset data automatically, eliminating manual data entry and ensuring accuracy. This reduces the time and effort required for IT asset management.
“With Lansweeper, we can begin gathering asset data as soon as onboarding starts and gain complete visibility into the client’s IT environment within just 24 hours,” Leigh said.
This rapid turnaround not only accelerates the onboarding process but also helps Krome close new customer deals faster, delivering immediate value and actionable insights to their clients.
What’s more, Lansweeper’s integration capabilities, especially with IT Service Management (ITSM) solutions like ServiceNow, have centralized asset management for more efficient operations. The integration:
- Provides operational intelligence
- Improves accuracy and quality of the Configuration Management Database (CMDB)
- Enhances Asset Lifecycle Management capabilities
- Improves incident resolution times and incident communication accuracy
- Bolsters Problem Management by streamlining problem identification and root cause analysis
- Supports Change Management by improving risk assessment, implementation validation, and review processes
With these capabilities, Lansweeper empowers Krome to improve operational decision-making across all levels of their MSP business.rome to improve operational decision-making across all levels of their MSP business.
Expanded Services with Simplified Multi-site Management
Lansweeper has empowered Krome with comprehensive technology asset data, allowing them to offer additional services such as asset lifecycle management, vulnerability assessments, and detailed reporting on hardware and software lifecycle statuses.
“We’ve used Lansweeper data to recommend new projects to clients, and it has brought us significant operational gains,” Leigh explained.
For example, Lansweeper’s reporting capabilities were invaluable during acquisition activity for a client, enabling Krome to provide a detailed overview of all acquired IT assets, allowing them to make informed decisions throughout the process.
Krome benefits significantly from Lansweeper’s Multi-site Management Portal, which enables managed service providers (MSPs) like Krome to manage multiple customers efficiently from a single platform. MSPs can group clients into consolidated “tenants,” providing a unified view of critical IT asset data across all customer sites.
Lansweeper’s Multi-site Management Portal allows Krome to take swift action by filtering and exporting data, helping them pinpoint and resolve issues more efficiently. This tool has proven useful for aggregated billing, cross-customer reporting, Patch Tuesday reports, and customized reporting views, including hardware/software lifecycle reporting and anti-virus reporting.
A Single Source of Truth for IT Asset Management
With Lansweeper, Krome has gained significant productivity and operational improvements by managing multiple clients from a single location. Looking ahead, Krome plans to further integrate Lansweeper into their service delivery, exploring new use cases and expanding its deployment across more clients.
In the near future, Krome will leverage Lansweeper’s data in conjunction with Power BI reporting tools to enhance transparency and provide clients with a comprehensive view of their IT environments.
“As we continue to grow and evolve, Lansweeper will remain a key component of our strategy, helping us deliver superior managed IT services to clients across the globe,” Leigh said.