Change is hard: it’s estimated that 70% of change initiatives fail. When it comes to changes in IT, disruptions can impact productivity and job satisfaction, taking a toll on your bottom line.
But change is also inevitable. IT teams in modern organizations are tasked with managing complex infrastructures, overseeing multiple assets, and ensuring that changes made to these systems are both efficient and risk-free.
Fortunately, a powerful integration between Lansweeper and Jira Service Management (JSM) can be used to improve and enhance the entire change management process. By bringing together Lansweeper’s comprehensive asset discovery capabilities with JSM’s ITIL-based service management framework, the Lansweeper App for JSM empowers IT teams to make more informed, data-driven decisions to minimize risk and ensure smoother change implementations.
In this blog post, we’ll examine this critical use case for the Lansweeper App for JSM, and all the benefits it delivers to IT teams.
Lansweeper and JSM: A Dynamic Duo
Lansweeper is a powerful asset management tool designed to help organizations discover and manage their entire IT infrastructure. It automatically scans networks to create a comprehensive, up-to-date inventory of all connected hardware, software, and devices. Lansweeper’s comprehensive asset data provides IT teams with the visibility they need to make informed, data-driven decisions.
Developed by Atlassian, Jira Service Management (JSM) is an IT Service Management (ITSM) tool built to streamline workflows, manage incidents, and improve collaboration between IT teams and other business units. JSM adheres to ITIL (Information Technology Infrastructure Library) best practices, making it an ideal platform for effective IT service management.
JSM provides a structured change management process that allows teams to implement, document, and track changes within the IT environment, ensuring minimal service impact. Additionally, its self-service portal empowers end-users to request services, track incidents, and access knowledge independently, reducing the strain on IT teams and improving response times.
The integration of Lansweeper and JSM through the Lansweeper App for JSM offers IT teams a unified, streamlined solution for managing IT assets and changes effectively.
Lansweeper’s real-time asset discovery and reporting feed directly into JSM’s change management workflows, providing detailed insights into the assets affected by proposed changes. This seamless integration allows IT teams to assess the potential impact of changes more accurately, ensuring that all risks are evaluated before implementation.
With comprehensive visibility into the current state of assets, IT teams can minimize service disruptions, prevent misconfigurations, and ensure smoother, well-informed change management processes.
The Power of Lansweeper + JSM
Here’s how this integration enhances the change management process:
- Provides a Comprehensive View of Affected Systems
Lansweeper’s detailed asset discovery capabilities provide IT teams with a full, up-to-date inventory of all hardware, software, and network devices across the organization. When integrated with JSM, this data becomes immediately available for processing change requests.
IT teams can easily assess which parts of the infrastructure will be impacted by a change, enabling more accurate impact assessments and better decision-making. For example, if a software update is planned, the integration can highlight all systems running that software version and help determine whether certain critical systems need special handling or delay in implementation.
- Improves Risk Assessment and Mitigation
Without a clear understanding of the affected systems, IT teams may inadvertently introduce risks that result in downtime, security vulnerabilities, or degraded performance. The Lansweeper App for JSM mitigates this issue with accurate data about each asset’s current configuration, software version, and potential dependencies.
With this data on-hand, IT teams can identify any potential risks ahead of time, map dependencies and connections between systems, and ensure that changes don’t inadvertently affect critical services or create new vulnerabilities.
- Minimizes Service Disruptions
The goal of any change management process is to implement changes smoothly, without affecting the availability of critical services. Lansweeper’s real-time asset data ensures that IT teams have the most up-to-date information at their fingertips – crucial for planning change implementations.
For example, if a change needs to be made to a server that is part of a cluster, Lansweeper can provide insights into how that server interacts with other systems in the network. By knowing exactly how each asset is connected, IT teams can take steps to minimize downtime, such as scheduling changes during off-peak hours or rerouting traffic to unaffected servers.
- Enhances ITIL Change Management Best Practices
The Lansweeper App for JSM not only enhances visibility and risk assessment; it also aligns with ITIL best practices for change management.
ITIL emphasizes the need for accurate and up-to-date information to inform decision-making during the change process. With Lansweeper feeding detailed asset data into JSM’s change management module, every change request is backed by complete and accurate IT asset data.This enables teams to:
- Assess the impact of changes more effectively: Quickly determine which devices, systems, and services are at risk.
- Document changes efficiently: Log and track every step of the change process in JSM, for full accountability.
- Reduce risk and disruptions: Minimize the chances of service disruptions.
- Ensures Smoother, Well-Informed Transitions
Effective change management requires thorough planning and clear communication across teams. By combining Lansweeper with JSM, you have a single source of truth for asset data, and stakeholders can work with the same information for coordinated change implementations, fewer miscommunications, and smoother transitions. As a result, you avoid costly rework and delays that often arise when changes are made without a complete understanding of the infrastructure.
Full Visibility for Effective Change Management
The Lansweeper App for Jira Service Management is the fastest, most reliable way to get a comprehensive, up-to-date view of all assets and empower your team to ensure smooth, well-informed transitions. By enhancing ITIL best practices, the powerful combination of Lansweeper and JSM helps to reduce service disruptions during change implementation, enabling more efficient operations.
Learn more about the Lansweeper App for JSM and get started today!
Lansweeper + Jira Service Management
An integration delivering precise and comprehensive technology asset intelligence, ensuring seamless activation and management of your IT environment
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