Improve Your CMDB Data Quality

LANSWEEPER + SERVICENOW

Automatically Sync Your ServiceNow CMDB With Complete and Accurate Data

Maintaining a complete and accurate CMDB is challenging with your technology infrastructure in constant flux. Yet fast access to accurate CI data is critical to business continuity and IT security.

Thanks to a seamless integration between Lansweeper and ServiceNow, complete and up-to-the-minute IT asset data can flow continuously and automatically into your ServiceNow CMDB, giving you all of the information you need to support numerous IT use cases and business scenarios.

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Auto-populate your CMDB in Minutes

CI Synchronizer (Enterprise Edition) from Synchfish makes it easy to sync Lansweeper data with your ServiceNow CMDB. Architected from the ground up to meet the needs of enterprise.

  • Out-of-the-box mappings for 30 Lansweeper Asset types, mapped to equivalent CMDB CI Classes.
  • Out-of-the-box mappings for 15 sets of CI Related Lists, automatically derived from Lansweeper asset data.
  • 80 possible CI-to-CI relationships, automatically derived and set within the CMDB.
  • Sophisticated rule-based correlation logic applied on a CI Class-by-CI Class basis.
  • The ability to adjust/ fine-tune data on a customer-by-customer basis.
  • No requirement for any ServiceNow technology components.
  • The ability to be up and running in 60 and 90 minutes.

Key Benefits

Lansweeper’s integration with ServiceNow enables data sharing and workflows driven by a centralized IT asset inventory that is always complete, accurate, and up-to-date.

  • Accelerate response times and increase customer satisfaction.
  • Reduce waste associated with under- or over-utilized IT equipment.
  • Quickly repair or replace faulty equipment to optimize spend.
  • Understand the current state of deployed software, and better manage software licenses.
  • Identify recurring patterns using problem management and root cause analysis, and prioritize your remediation efforts.
  • Surface any and all relationships between devices and proactively address concerns before they become serious issues.
  • Master the first step in a robust GRC strategy: knowing your IT.