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Helpdesk
Open Tickets with SLA Overtime Audit
Find All Tickets Which Have Surpassed Their SLA Time -
Helpdesk
Count of Tickets per Source and Month
Find the Source of the Highest Amount of Tickets -
Helpdesk
Count of Tickets per Agent, Month and Type
Find the Number of Tickets Handled by Your Helpdesk Agents -
Helpdesk
Count of Tickets Created per Year and Month
Discover the Number of Helpdesk Tickets Created -
Helpdesk
Count of Tickets Closed per Year and Month
Find the Number of Helpdesk Tickets Finished per Month -
Helpdesk
Average Time Until Ticket Set to Closed, by Month
Find the Average Time It Takes to Finish Tickets -
Helpdesk
Average Time Until Initial Ticket Response, by Month
Find the Reaction Time of Your Helpdesk Agents -
RelationsHardwareHelpdesk
Assets with Related Tickets
Find Computers or Server with Helpdesk Requests -
Helpdesk
Helpdesk Agent Notes Sent in Last 24 Hours
Find The Replies Sent by a Helpdesk Agent -
Helpdesk
Helpdesk Agent Notes Sent in Last 7 Days
Discover the Number of Replies of Helpdesk Agents in the Last Week